The success of our business is based upon our customers being satisfied with the service we provide. Our customers are very important to us and if you feel that you are not happy with our service please let us know so that we can put this right.
We take all customer complaints seriously. When a complaint is received we aim to resolve your complaint within 3 business days and will confirm our actions in writing to you. If we are unable to resolve within the timescale , we will begin by acknowledging your communication and will keep you informed as to the progress of our investigation. We will contact you if we require any further information to resolve the issue.
If we receive a complaint which is the responsibility of one of our partners, your concerns will be refereed to them in writing. We will also write to you confirming that your complaint has been referred on and include the partners details.
You can contact us via any of the following options:
Complaints Handling Officer
Visionary Vehicle Company Ltd
11 Sweetlake Business Village
If we are unable to resolve your complaint internally to your satisfaction, you may refer it to the Financial Ombudsman Service within six months from the date of our decision letter to you.
They can be contacted in the following ways
Financial Ombudsman Service
Further details can be found on the Financial Ombudsman Service website: